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Get Compensation for a Delayed or Canceled Flight with Service App

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We’ve all been there…packed up, through security, carry-on stowed and all set for take-off. That’s when an announcement comes over the speaker. There’s a mechanical problem with the plane. They’re investigating. After a wait on the runway, the plane turns around and you’re back in the terminal. Eventually, your flight may even get canceled. Of course, you don’t want to fly on an unsafe airplane. But, man! You were looking forward to reaching your vacation destination, or your home, or that important business meeting…on time. There’s nothing you can do. Right? Wrong! You might be eligible for compensation for a delayed or canceled flight in the form of airline miles, a flight voucher or money. If you don’t have time to figure out how to file a claim (and who does?!), there’s an app for that. It’s called Service and you’ve got to get it ASAP.

How to get compensation for delayed and canceled flights with Service App

This story is brought to you in partnership with Service.

How to Use the Service App

Using Service to receive compensation for a delayed or canceled flight is super easy. Just download the Service App to your smart phone or tablet. Then create an account. Next, Service will scan your emails over the past 12 months to see if you may be eligible to submit a claim with an airline. This whole process took me less than two minutes.

Flight delays sometimes can't be avoided but Service can negotiate compensation for lost time

Sometimes flight delays can’t be avoided but Service can negotiate compensation for lost time (Photo credit: kasto,

File Claims for Past Flights via Service

Guess what? Service did find a flight for which I might receive some sort of compensation. Following our glorious trip to San Miguel de Allende, Mexico, my family’s flight home from the Leon airport was canceled. Thankfully the airline put us up for the night in a nearby hotel. But by the time we rebooked our flights and reached our accommodations, we each got about three hours of sleep before having to head back to the airport in the morning. It didn’t really occur to me to file a claim with the airline. But hey, if Service can get us some cash or miles for our tumultuous and long journey home, that would be fabulous!

After Service found the canceled flight, all I had to do was enter in all the passengers’ names and provide a credit card number. Now Service has filed the claims for us and will negotiate on our behalf. We just need to sit back and wait for the results. Using Service is free. If, however, they are able to secure miles or money, users pay a 30% fee based on value of the miles, voucher or cash compensation. Hence the need to provide a credit card number.

Waiting for another flight can be exhausting and time-consuming ~ Get compensated for delayed & canceled flights with Service App

A delayed or canceled flight can be exhausting and time-consuming (Photo credit: ArturVerkhovetskiy,

Automatically File Claims for Future Flights with Service

Did you know that the average person will spend 43 hours of their life on hold? Ain’t nobody got time for that! The whole point of the Service app is to make filing flight claims easy. Once Service has scanned your emails for past flight kerfuffles, the app will ask you if you’d like to enable AutoProtect. Doing this allows Service to automatically file claims on your behalf anytime your flight is delayed or canceled. Easy peasy!

Delayed and canceled flights can be especially difficult when traveling with children ~ Get compensated for delayed or canceled flights with Service App

A delayed or canceled flight can be especially difficult when traveling with children (Photo credit: romrodinka,

Compensation for American vs. European Flights

United States airlines are not legally required to provide compensation for disrupted flight schedules. They are only required by law to provide compensation in the extremely rare event that you are involuntarily denied boarding. Some airlines do offer a “good will” remuneration policy, though, which goes above and beyond providing a seat on their next flight.

European Union airlines, on the other hand, must compensate passengers for delays longer than three hours. According to Flight Compensation Regulation 261/2004, passengers must be traveling from/to an EU member state, on an EU-based airline, and the delay or cancellation must not be due to extraordinary circumstances that could not have been avoided by any reasonable measure.

Learn More about How Service Works

Intrigued but want to learn more? Watch the video above or take a look at the Service FAQs for answers to some common questions.

When your flight is delayed or canceled, don't get frustrated - get compensated with help from Service!

When your flight is delayed or canceled, don’t get frustrated – get compensated with help from Service! (Photo credit: romrodinka)

Sign Up for Service

If you’re busy (and who isn’t) and you love to travel (which is why you’re here), sign up for the Service app today!

Have you ever received compensation for a delayed or canceled flight? Let us know in the comments below!

A Note from The Travel Mama: I received monetary compensation from Service related to this blog post. All opinions are mine, as always.

About Colleen Lanin

Colleen Lanin is the founder/editor-in-chief of As the author of her book, "The Travel Mamas' Guide," she teaches parents not only how to survive a trip with children, but also how to love exploring the world with their offspring. Her stories have appeared online and in print for such outlets as the "Today" show,, Parenting Magazine, Orlando Sentinel, Chicago Tribune, Expedia, San Diego Family Magazine, and more. Colleen gives tips on television, radio, and as a public speaker. She has a master’s degree in business administration with a background in marketing. She lives in Arizona with her husband and two kids.

  1. Ellen Lanin says

    I never knew there was help getting compensated. Worth it instead of trying to solve this my yourself.

  2. Stacie @ Divine Lifestyle says

    This is such an awesome app! I’ve been on the receiving end of delayed AND cancelled flights. It’s no fun, and it costs a lot of time.

    • Colleen Lanin, The Travel Mama says

      And as they say, time is money! So thankful there’s an easy way to get compensated for these inconveniences.

  3. WOW, I never knew such an app exist and I’m so glad you shared this information. This just happen to my sister the other day with a cancelled flight and man it really was frustration for her. I need to share this with her also and all my friends and family! Thanks again!

  4. I am definitely going to bookmark this. I travel quite a bit and it would be nice if I could get compensated for when I am delayed or canceled.

    • Colleen Lanin, The Travel Mama says

      Jeanette – Go sign up now and start getting your comps! Service can check your emails for the past year and negotiate to get you vouchers or air miles for trips already taken.

  5. This is a great app! Every traveler should have this on their phone.

  6. What a cool service! I bet a lot of business people could benefit from this app!

  7. Good to know. Thanks for the info. I’ve received compensation for delayed luggage but never tried for delay of the actual flight.

  8. Issues with flights being delayed or cancelled are so frustrating! This app sounds really useful for helping to deal with this type of situation.

  9. Oh my gah, I so needed this app earlier this year. My family and I had a 6 hour delay on a flight due to mechanical issues. The worst was that they kept saying 30 more minutes, 30 more minutes.

    • Colleen Lanin, The Travel Mama says

      I’ve been there, done that. We sat INSIDE an airplane without air conditioning for 5 hours in the summer in Atlanta once because, get this, the air conditioning was broken and we couldn’t take off until they fixed it! (With a 2.5-year-old FYI.) This was before smart phones. An airline would NEVER get away with that today!

  10. Oh this sounds pretty simple. It’s definitely something frequent travelers should keep in mind because those delays happen pretty often.

    • Colleen Lanin, The Travel Mama says

      I think just having Service installed on my phone will make me feel less anxious the next time I experience a long flight delay or cancellation!

  11. Claudia Krusch says

    I do a lot of travelling so this is the perfect app for me. I have had to reschedule my travel plans do to canceled flights a few times. I would love to have gotten some compensation for it.

    • Colleen Lanin, The Travel Mama says

      Service sounds perfect for you Claudia! I hope you downloaded the app to see if you’re eligible for any delayed or canceled flights over the past year!

  12. This is definitely an app worth using. I’ll have to keep this in mind next time I have to fly anywhere.

    • Colleen Lanin, The Travel Mama says

      Stacie – Don’t wait until then to download the Service app! The app can check your emails from the past year to see if you may already be eligible for compensation due to a delayed or canceled flight.

  13. Everyone is not aware of such rule. I love that you elaborate things properly and systematically. Just awesome.Thanks

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